Shipping policy

Any (non personalised) order placed before 1pm on a weekday, will be dispatched on the same day. Any orders after 1pm are sent the next working day. During busy periods we may need more time to ship your order, but we will be in contact should there be any delays. 

We offer two UK delivery options, all sent via Royal Mail. Prices for UK shipping may vary depending on the size and weight of your order. Please check our FAQ section for more information. 

If you are unsure about the whereabouts of an order, please contact orders@littleroglets.com for help. 

  • Standard Delivery (3-5 Working Days)

  • Express Delivery (1-3 Working Days)

For personalised items, please allow an extra 5 working days to the arrival of you order to ensure enough time for personalisation.

For international orders, please allow 7-14 working days for your order to arrive. 

International Customers Please Note: Your parcel may be subject to customs clearance (and sometimes duties) and VAT depending on the value of your order and your delivery address. Little Roglets is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the buyer. Shipment times may vary due to customs procedures outside of our control.


RETURNS POLICY

We hope that you are happy with your order, but if you’ve changed your mind, please email orders@littleroglets.com within 14 days of receiving your item, to log your return. It is important to email us first as items sent back to us without first requesting a return will not be accepted. Providing your order is not damaged, you can return your item(s) for a full refund.

All items must be sent back in their original packaging, with tags on if applicable. Items will be checked upon receiving back to our warehouse, and if satisfactory, a full refund will be issued.

It is recommended that you send your order back via a tracked service, and please note you are liable for your own postage costs and we do not refund original shipping costs.

Damaged or faulty items
If on arrival, your order is damaged or faulty, please let us know immediately, so we can arrange any replacements to be sent to you. 

Exceptions / non-returnable items
Certain types of items cannot be returned such as special orders or personalised items. Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

A member of our friendly team will be in touch as soon as possible in order to complete your return or replacement.