FREQUENTLY ASKED QUESTIONS:

SHIPPING:

What are your lead times?

For UK orders 3-5 working days.

For orders going outside of the UK please allow 1-2 weeks.

For any personalised orders, please allow an additional 5 day period to allow for the creation of these items, and then time for the post to arrive.

What are your shipping costs?

Standard shipping (Royal Mail 2nd class) - £3.20

1st class delivery costs - £3.90.

Cards and fine art prints have free shipping (unless you want this sent 1st class).

Do you ship internationally?

We absolutely do! International parcels in are sent via a tracked service and delivery costs are:

Europe: £10.95

USA & rest of the world £19.95.

Can you send items directly to a recipient if sending as a gift?

I can and I love doing this! We all know the price of stamps (and general postage costs) have gone up, so just pop the correct address in and I can send directly to the intended recipient. I can also add a gift message or hand written note in with the order too - just send over the text you wish to be written.

Do you offer returns?

We don’t offer returns unless of course your item is received faulty or damaged.

We really hope that this isn’t the case, but if your item does arrive damaged please just email littleroglets@gmail.com and it will be rectified!

PRODUCTS:

Is the jigsaw puzzle suitable for under the age of 5?

It’s absolutely fine for ages below 5, but no younger than 3 years old for safety purposes. We just recommend age 5 and above due to the amount of pieces and difficulty of the jigsaw.

Are your items wipe clean?

Yes! For our early learning, more hands on items, we have designed these with the intention of them being wipeable. Our flashcards can be cleaned due to their coating, and where our puzzle is wooden, this can also be cleaned.

Where are your products made?

All of our items are made in the UK, and the UK only! We pride ourselves on the production of items only in Britain, and are firm supporters of supporting other small businesses in our supply chain where and when we can.

How long do your products last?

We want your items to last, and to be cherished so we spend a lot of time sourcing the right material and printers for our items. Our prints are giclee printed as opposed to digitally printed (which means they have a longer life span:)) and other items are printed onto high quality materials which also adds to their longevity.

Can we find your products anywhere else?

You can! Little Roglets can be found in independent retailers across the UK and in the USA and Canada too!

Do you offer any discounts for bulk orders?

If you are looking to buy in bulk, you are best applying for a trade account or emailing littleroglets@gmail.com to request more information.

CLOTHING:

Are your clothes suitable for cloth nappies?
Yes we have designed the items with this in mind. To cater to both. But there’s definitely room for cloth :)

Will there be more designs coming?
You bet! We have so many more ready to be shown to the world! Some that have already been designed and also future ideas up our sleeves too.

How do I figure out sizing?
If you go into the item you want to buy and scroll down, there is a sizing guide there.

Can we exchange?
Yes if the size isn’t correct then you can send items back (you are liable for your own postage cost) to exchange them for a bigger or smaller size. It is requested that all tags and labels are still on the item for this to happen please.

Where are they made?
Proudly in the UK. We wanted to reduce our carbon footprint where possible and wanted to support UK manufacturing.

TELL US ABOUT SUSTAINABILITY?

Fabric:

All of our fabric is responsibly sourced and meets the standards for OEKO-TEX for organic cotton.
Organic cotton isn't only better for children’s sensitive skin, but by choosing organic you are also being kinder to the planet. Organic = no nasty chemicals.
It is our mission to minimise fabric waste where we can, where all offcuts get recycled.

Local Businesses:

As mentioned, we want to support other local businesses where possible. We knew from the start that we wanted the items to be manufactured here in the UK which we just love. We spent a long time sourcing local suppliers, for promotional material, printers - behind each and every one of them is another small business owner doing a happy dance every time an order comes in.

Packaging:
We believe in the importance of making the customer experience one of luxury from start to finish. Yet also strongly want to have as little waste as possible.
Our packaging for our clothing is printed with soy-based inks, on FSC-certified paper, and is acid, sulphur, and lignin-free. It’s 100% compostable, recyclable, and is made from recycled materials. Our supplier also plants one tree for every order made.